The Best Life Community Support Portal inside Zoho Desk lets us build a powerful community around your needs, while still serving customers via other channels.
You can post 4 types of content within the community. These are Ideas, Questions, Problems and Discussions. Each of these serves a particular purpose.
When your customers have something to discuss with you, they can post a discussion within your community. It's a great way to debate and collaborate.
You can ask us specific questions about our organization, software, roadmap, and more, within the community hub. We can answer these questions right there and earn their respect. We can also mark questions as 'answered' and keep the community organized.
Problems are issues that your customers face when they interact with your business. They can describe the exact problem(s) they faced and give you actionable insights. You can convert the 'problem' into a support ticket and even keep customers updated on its status.
Ideas from customers often lead to new directions for our organization. Please feel free to share ideas within the community. Vote on the ideas and let there be real democracy within your data choices.
For more information on how to best use the community, you can check this page